◂ THE SWITCHBOARD
Privacy Policy
THE OPERATOR · OPERATORCALLS.COM · EFFECTIVE JULY 13, 2026
THE SHORT VERSION
No accounts, no email, no password. Your microphone powers the live call and nothing else. We don't record your calls, we don't store your conversations, we don't sell anything about you, and we don't show ads.
WHAT WE PROCESS, AND WHY
- Your voice, during a call. Audio streams to our voice-infrastructure providers (Vapi, with speech recognition by Deepgram and voices by ElevenLabs) and the conversation text to our AI provider (OpenAI or Anthropic) solely to run the call and generate your debrief. We do not keep recordings; transcripts exist only long enough to run your call and score it.
- Your progress. XP, stars, scores, and streaks live in your browser. If you open a Caller File, we store that progress in our database under a random operator number (like OP-XXXX-XXXX) — no name or email attached. Your first name, if you choose to give one so characters can use it, stays on your device and is sent only within your own calls.
- Usage limits. To keep free calls free, we count daily calls using a one-way hash that rotates every day. It cannot be traced back to you and expires daily.
- Purchases (website only). Payments are handled entirely by Stripe, which collects your payment details and email under Stripe's privacy policy. We receive only confirmation that a purchase happened, and credit your operator number.
- Real-phone calls. If you ask the Operator to call your phone, your number is used to place that call and to enforce daily limits, then handled as above — not sold, not marketed to.
WHAT WE DON'T DO
- No selling or sharing of personal information for advertising. No ads at all.
- No call recordings stored by us. If you film your own game night, that's your recording — see our safety page about consent.
- No tracking across other apps or websites.
DELETION
Progress on your device: clear the site's browser data. A Caller File: email us your operator number from the address below and we'll delete the record. Since files carry no name or email, that number is the only key.
CHILDREN
The Operator isn't directed at children under 13. Game night lines are table-friendly; training lines apply deliberate social pressure and are built for adults and teens with a parent's OK.
CHANGES & CONTACT
If this policy changes materially, the date above changes with it. Questions or deletion requests: sean1111marshall@gmail.com.